No ticket queue. No support bot. Pick the channel that fits your question — one of us will reply, usually within one working day.
Not sure which plan fits, or whether CitoRank is a good fit for your catalogue? Tell us about your store and we'll give you a straight answer — including when we're not the right tool.
Running multiple Shopify clients? The Pro / Agency tier gives you white-label reports and unlimited competitors per keyword. Email us for a guided walkthrough.
Already installed? The fastest route is the in-app help button — it pre-fills your store details so we can dive straight in. Or email us directly.
Writing about AI-search, GEO, or the shift in commerce discovery? Happy to provide commentary, anonymised customer data, or product screenshots.
Found a vulnerability, or have a question about how we handle your store data? Security reports go straight to the engineering team — we acknowledge within 48 hours.
All billing runs through Shopify under Settings → Apps → CitoRank. For VAT receipts or invoice queries we can't resolve there, drop us a line.
It pre-fills your shop domain and current plan, so you skip the back-and-forth and get to an answer faster.
Install in one click. Your first audit runs the same day.